1. Information We Collect

When you use the AB MART website or place an order, we may collect information such as:

• Name
• Mobile/phone number
• Email address
• Billing and delivery address
• Order and purchase details
• Product and quantity information
• Information you provide when contacting us
• Payment confirmation or transaction-related information
• Other information you voluntarily provide to us

We may also automatically receive certain technical information when you visit our website, such as your browser type, device information, IP address, and website usage information, where applicable.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Contact you regarding your order
• Contact you through WhatsApp or phone regarding payment
• Collect and confirm UPI payment
• Arrange preparation and delivery of your order
• Communicate delivery-related information
• Respond to your questions and enquiries
• Provide customer support
• Maintain order and transaction records
• Improve our website, products and customer experience
• Prevent fraud, misuse or unauthorised activity
• Comply with applicable legal and regulatory requirements

We use personal information for purposes reasonably connected with operating AB MART and providing our services.

3. Order and UPI Payment Information

When you place an order through our website, your order details and contact information may be used by AB MART to contact you through WhatsApp or phone.

Our team may contact you within approximately 30 minutes after checkout to arrange payment through UPI.

Your order will be processed for dispatch after the UPI payment has been received and confirmed.

AB MART may retain appropriate payment confirmation or transaction-related information for order records, accounting, customer support and other legitimate business purposes.

AB MART does not request or intend to store your UPI PIN, password, OTP or other confidential authentication credentials.

4. Sharing of Your Information

AB MART does not sell or rent your personal information to third parties.

We may share necessary information with service providers when required to operate our business, including:

• Website and ecommerce service providers
• Hosting and technology providers
• Payment or UPI-related service providers, where applicable
• Delivery and courier partners
• Communication or customer-support service providers
• Professional or legal advisers, where necessary

We only share information that is reasonably necessary for the relevant business purpose.

We may also disclose information when required by applicable law, regulation, legal process, or a lawful request from a government or regulatory authority.

5. Delivery Information

To fulfil and deliver your order, we may provide necessary information to the applicable delivery or courier service.

This may include:

• Customer name
• Phone number
• Delivery address
• Order details

This information is used for purposes such as delivering your order and contacting you about the delivery.

6. WhatsApp and Phone Communication

AB MART may contact you using the phone number provided during checkout for purposes including:

• Order confirmation
• UPI payment
• Payment confirmation
• Address clarification
• Delivery coordination
• Order-related questions
• Customer support

Where WhatsApp is used for communication, the handling of information by WhatsApp is also subject to WhatsApp's own terms and privacy practices.

7. Cookies and Website Technologies

The AB MART website may use cookies and similar technologies to:

• Help the website function properly
• Support ecommerce functionality
• Remember certain preferences
• Understand website usage
• Improve website performance and user experience

Some cookies or technologies may be provided by third-party services used by the website.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security

AB MART takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted over the internet.

9. Retention of Information

AB MART may retain personal information for as long as reasonably necessary for purposes such as:

• Completing and maintaining order records
• Accounting and business records
• Customer support
• Resolving disputes or order-related issues
• Preventing fraud or misuse
• Meeting applicable legal or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to request access to or correction of certain personal information.

If you have a privacy-related request or concern, please contact AB MART using the details provided below.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, delivery services or other external platforms.

AB MART is not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing the relevant privacy policies of those third parties before providing them with personal information.

12. Children's Privacy

AB MART's website is intended for general customers and is not specifically directed toward children.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

AB MART may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically for the latest information.