1. Where We Deliver
AB MART serves customers in Bengaluru and other serviceable locations across India.
Delivery availability may depend on:
- Your delivery location
- Courier or delivery-service availability
- Product availability
- Order size and weight
- Local delivery conditions
If delivery to your location is not possible, our team will contact you.
2. Delivery in Bengaluru
Same-day delivery may be available in Bengaluru depending on:
- Order time
- Product availability
- Delivery location
- Payment confirmation
- Delivery capacity on the day
Same-day delivery is not guaranteed for every order.
Our team will communicate the applicable delivery timeline when processing your order.
3. Delivery to Other Locations
For locations outside Bengaluru, delivery timelines may vary depending on the destination and the applicable delivery service.
Factors such as distance, courier availability, weather, holidays, festivals and local conditions may affect delivery time.
Any delivery estimate provided by AB MART is an estimated timeframe and not a guaranteed delivery date, unless specifically confirmed by AB MART.
4. Shipping Charges
Shipping charges depend on each individual purchase/order.
The applicable shipping charge may vary depending on factors such as:
- Delivery location
- Order size
- Product quantity
- Package weight
- Applicable delivery service
The applicable shipping charge will be communicated by our team during order confirmation and before payment is completed.
5. Delivery Address
Please make sure your delivery address, phone number and other contact details are accurate and complete when placing your order.
AB MART is not responsible for delays caused by:
- Incorrect or incomplete addresses
- Incorrect contact information
- Customer unavailability
- Inability to access the delivery location
If you need to change your delivery address after placing an order, please contact us as soon as possible.
We will try to accommodate the request where the order has not yet been dispatched.
6. Delivery Attempts
Our delivery partner may attempt to contact you when delivering your order.
Please ensure that someone is available to receive the package at the provided delivery address.
If a delivery cannot be completed because the recipient is unavailable or the address cannot be accessed, the courier may make another delivery attempt or return the shipment, depending on the courier's process.
Additional delivery charges may apply in certain situations.
7. Delays
While we work to deliver orders within the estimated timeframe, unexpected delays can occur.
These may include:
- Heavy traffic
- Severe weather
- Natural events
- Courier delays
- Public holidays
- Festival-period demand
- Operational disruptions
- Events beyond our reasonable control
AB MART will make reasonable efforts to assist with delayed shipments, but we cannot guarantee delivery by a specific date unless explicitly stated at the time of purchase.
8. Damaged or Tampered Packages
When receiving your order, please check the package for visible signs of:
- Damage
- Leakage
- Tampering
- Open or broken packaging
If your package appears seriously damaged or tampered with, please contact AB MART as soon as possible.
Where appropriate, please provide:
Order number + photographs/videos of the package + photographs of the product
This helps us investigate the issue and determine the appropriate resolution.
9. Missing or Incorrect Items
If you receive:
- A missing item
- An incorrect product
- An incorrect quantity
please contact us as soon as possible after delivery.
Please provide your:
Order number + details of the issue + supporting photographs where applicable.
We will review the order and assist with the appropriate resolution.
10. Product Availability
If a product becomes unavailable after an order has been placed, AB MART may contact you to discuss available options.
Depending on the circumstances, this may include:
- Replacing the product with an agreed alternative
- Adjusting the order
- Processing a refund for the unavailable item
11. Bulk Orders
For bulk orders, business orders, events, restaurants, gifting requirements or larger quantities, delivery arrangements may differ from standard orders.
Please contact us before placing a bulk order so that we can discuss:
- Product availability
- Quantity
- Pricing
- Packing requirements
- Delivery location
- Expected delivery timeline
WhatsApp / Call: +91 7892295619
